Yardi platform ownership, without the big-firm premium.
SpaceTech runs Yardi for property organisations that have outgrown ad hoc support. Named specialists own modules, carry SLA accountability, and work to reduce the volume of support your platform needs rather than simply closing what arrives.
Three questions most Yardi teams cannot answer
If any of these land, a short call is probably worth your time. If none of them do, your platform is in good shape and we will say so.
Which recurring issues are quietly eating your support budget?
Most environments cannot answer this, because tickets are not categorised consistently enough for trends to surface.
Who owns each module by name, and what is their SLA?
If the answer is a queue rather than a person, escalation slows down and gaps appear at exactly the wrong moment.
Is your platform needing more support each year, or less?
Support should reduce future support. If demand only ever grows, the operating model is the problem, not the volume.
What we do in Yardi
Full lifecycle coverage across Voyager, Elevate, RENTCafe and Investment Management, from daily operations through to implementation and modernisation.
Platform support and optimisation
- Application help desk across L1, L2 and L3
- Administration, upgrade support and testing
- SLA management, health checks and tuning
Custom development
- Custom reporting in YSR and Columnar
- Custom financials and interfaces
- Workflow validation, automation and RPA
Data migration
- Legacy migration using Yardi ETL
- Cleansing, mapping and enrichment
- Load, reconciliation and cutover
Implementation and consulting
- Voyager, Elevate and Breeze rollout
- Multi-module deployment and configuration
- Security model, go-live and stabilisation
Training and testing
- Role-based training built from real ticket trends
- Knowledge base and process documentation
- Product testing and regression packs
Data and analytics
- BI integration through Yardi Data Connect
- Executive reporting and dashboards
- KPI tracking and data quality
Built inside a large listed property group
Our operating model was shaped supporting commercial and residential portfolios in one Yardi environment, for hundreds of business users, under executive scrutiny.
Around a quarter of all support volume traced back to repeating causes, and within that a handful of causes explained most of it. Client identity withheld by choice. Reference detail is available under a confidentiality arrangement.
Three steps, no obligation
A 30 minute call
You describe the environment and where it hurts. We tell you plainly whether this is something we can help with.
Platform health check
A short, fixed-scope review of environment, ticket history, reporting and integration gaps. You keep the findings whether or not we work together.
A scoped proposal
Managed support, a defined project, or nothing at all. We only propose work we believe will pay for itself.
The one-pagers from our conversation
Talk to the person you met
Sambhaji Biradar
spacetechconsulting.com/yasc